SMS Consent & Opt-In Policy
This policy applies to DialMove, a brand operated by ClearShield Advisory LLC d/b/a DialMove, and to text messages sent on behalf of moving companies that use the DialMove platform.
Last updated: June 10, 2026
Overview
DialMove provides an AI-powered phone receptionist and online quote/booking forms for moving companies. When a customer interacts with a DialMove-powered business — by phone or through the business's website — they may receive SMS messages related to their move, such as quote confirmations, scheduling, and coordination. Messages are sent only after the customer has opted in, and every message supports immediate opt-out.
How Consent Is Collected
Consent is collected in one of two ways, depending on how the customer reaches the business:
1. Verbally, during a phone call
Before sending any text, the voice assistant asks the caller whether they would like to receive the message. The caller must clearly agree before any SMS is sent.
Example conversation:
Assistant: "I can text you your quote and the booking link. Would you like me to send that to this number?"
Caller: "Yes, please."
Only after receiving an affirmative response is the SMS sent.
2. In writing, via a quote or booking form
The business's website quote and booking forms include clear consent language at the point of submission. Submitting the form constitutes the customer's agreement to receive move-related messages. The forms display language substantially similar to:
"By submitting this form, you agree to receive calls and text messages from [Business Name] (via DialMove AI) at the phone number provided, for purposes related to your move, such as quotes, scheduling, and coordination. Reply STOP to cancel. Msg frequency varies. Msg & data rates may apply."
What Messages Are Sent
- Quote confirmations and quote follow-ups the customer requested
- Appointment and move-date confirmations, reminders, and scheduling coordination
- Deposit or payment links, where the business has enabled payment collection and the customer asked to proceed
- No marketing or promotional messages. Messaging is transactional and related to the customer's own move.
- Message frequency varies with the customer's move activity (typically 1–5 messages per move).
Sample message:
"Your move is confirmed for Tuesday, June 16 at 9:00 AM. Reply STOP to opt out, HELP for help. — [Business Name]"
Opt-Out and Help
- Reply STOP to any message to opt out immediately. Once opted out, no further messages are sent to that number.
- Reply HELP to any message for assistance, or contact the business directly at the phone number you originally called.
- Message and data rates may apply, depending on your carrier and plan. Carriers are not liable for delayed or undelivered messages.
Data Usage
Phone numbers are used solely to deliver the move-related messages described above on behalf of the business the customer contacted. Phone numbers are not sold, shared with third parties for their own marketing, or used for any other purpose. See our Privacy Policy for full details on data handling and retention.
Contact
For questions about this policy or our messaging practices, please contact us:
See also our Privacy Policy and Terms & Conditions.