DialMove Support

Last updated: May 10, 2026

About DialMove

DialMove is the AI voice agent and dispatch app for moving companies. Our AI receptionist answers your business line on a real local phone number, gives quotes, books moves into your calendar, and texts confirmations to your customers. The DialMove iOS app is the dispatch and admin tool for the business owner and crew. A DialMove subscription is required to use the app — sign up at dialmove.com.

Getting started

1. Subscribe at dialmove.com. After payment, you'll receive a welcome email with your portal login and a dedicated local phone number for your business.
2. Connect Google Calendar from the portal so the AI can book moves directly onto your schedule.
3. Optional — connect Stripe or Square to take deposits when bookings confirm.
4. Install the DialMove iOS app and sign in with the same email you used at signup. Calls, messages, and bookings flow into the app in real time.

Sign-in help

I can't sign in to the app

• The DialMove app supports three sign-in methods: Sign in with Apple, Sign in with Google, and email + password. Use whichever you used at signup.
• If you used email + password and forgot your password, tap "Forgot password" on the sign-in screen and follow the email instructions.
• If you signed up with Google or Apple, do not create a new email/password account — sign in with the original provider, which is tied to your subscription.
• Still stuck? Email [email protected] with the email address on your subscription and we'll resolve it manually.

I'm not getting verification emails

Check your spam folder. If still missing, contact [email protected] — we can resend or verify your address by hand.

App features

Calls

Inbound calls to your DialMove number are answered by the AI agent. The transcript and any booking that came out of the call appear in the app under Inbox and Today. You can also place outbound calls from your business number directly from the app's contact and conversation screens.

Bookings & dispatch

Every confirmed booking appears on the in-app calendar with crew, truck, deposit status, and customer notes. Tap any booking to edit, cancel, or send the customer a follow-up SMS.

Quotes

Use the in-app Quote tab to generate a quote on the fly — same engine the AI uses on calls. You can save the quote as a job or text it to a contact.

Notifications

The app uses push notifications for new bookings, missed calls, and inbound calls (CallKit ring). Allow notifications when prompted on first launch. You can adjust which notifications are enabled under Settings → Notifications.

Subscription & billing

How am I billed?

DialMove is billed monthly via Stripe. Your invoice is emailed to the address on file, and you can manage payment method, view invoices, and cancel from the customer portal link in any invoice email.

How do I cancel?

You can cancel your subscription from the in-app Settings → Subscription screen, or by emailing [email protected]. After cancellation, your account enters a 30-day soft-delete window during which it's recoverable by support; after 30 days, all data is permanently deleted (see our Privacy Policy for details).

Do you offer refunds?

Refund requests are evaluated case by case. Email [email protected] with your account email and the reason for the request.

Privacy & data

Inbound call recordings and transcripts are retained for up to 12 months. We never sell or share your data, and we do not use your data to train AI models. For full details see our Privacy Policy.

Reporting a bug or requesting a feature

Email [email protected] with a short description and, if possible, a screenshot or screen recording. Please include your phone model and iOS version so we can reproduce the issue.

Contact us

• Email: [email protected]
• Website: dialmove.com
• Mailing address: ClearShield Advisory LLC d/b/a DialMove, available on request

See also our Privacy Policy and Terms & Conditions.